Get in touch
One mailbox reaches us for everything below. We aim to reply within a few business days, and within 30 days for privacy requests.
In an emergency
Call 000 (Triple Zero). This mailbox is not monitored for emergencies and IncidentWatch cannot dispatch help or pass a message to an emergency service.
Email us
| What you need | What to include |
|---|---|
| Support — something is broken or wrong | The page you were on, what you expected, and what happened |
| Billing and subscriptions | The email address on the account. Never send card details |
| Privacy — access, correction or deletion | The email address on the account and what you would like us to do. See the privacy policy |
| Reporting a security issue | What you found and how to reproduce it. Please give us a reasonable chance to fix it before disclosing it |
| A data source that looks wrong | The incident or warning, and what the official source says |
Who you are writing to
IncidentWatch is operated by IncidentWatch, in South Australia.
If you are unhappy with how we handled a privacy matter, the privacy policy explains how to escalate to the Office of the Australian Information Commissioner.